asked questions

We hope this page covers the questions you have about TEAM. If you have other questions or can not find what you are after, please don’t hesistate to reach out using contact form on this page.
Think, Eat and Move (TEAM) is an evidence-based online healthy lifestyle program for young people who are 13 to 17 years old. The program is free and aims to support young people and their families to improve physical activity, eating habits and learn how to live healthier lifestyles. It includes online modules, resources, activities and regular phone coaching sessions with a health professional.

TEAM is all about finding the potential to make positive changes and healthier choices!
The TEAM program runs for eight weeks. Each week, adolescents learn to develop new skills to create and maintain a healthy lifestyle through healthy eating and physical activity.
The program includes:
  • Weekly online learning sessions
  • Weekly phone coaching calls with a health professional
  • Resource packs including handouts, recipes, equipment and a Garmin activity tracker
  • Weekly targets for adolescents to work towards
  • Weekly SMS and email reminders
  • Pre and post program surveys
  • Downloadable GP report
  • An end of program reward voucher up to the value of $60
Adolescents and parents/carers log in to their website account on every week to complete an online learning session at a time that is convenient to them.
After completing the online session, adolescents together with their parent or carer, will speak to their TEAM program coach at their scheduled weekly appointment time and discuss how they are progressing towards achieving the weekly targets.
Adolescents are eligible if they are:
  • Aged between 13 to 17 years
  • Living, studying or seeing a health professional within the Central and Eastern Sydney area
  • Given informed consent by a parent/carer
And meet one or more of the following criteria;
  • Classified as above a health weight*
  • Diagnosed with a chronic health condition, or
  • Score 10 or more on the TEAM eligibility screening questi
Sign up here and we’ll give you a call to confirm your eligibility.

Unfortunately, adolescents who do not meet the eligibility criteria are not able to participate.

*Based on clinical growth charts by Centers for Disease Control and Prevention (>85th percentile for age and gender)
The TEAM program is certainly not a diet. There are no foods that are banned or restricted, nor are foods spoken about as ‘bad’ or ‘good’. The program covers a range of topics such as healthy snacks and swaps, food being fuel, fats and sugars and mindful eating. Adolescents are provided with information and support to help make healthy food choices and are encouraged to focus on the benefits of eating healthy and being active.
It’s super easy! Please visit our sign-up page here and complete the online registration form, or give us a call on 1300 899 736
We do accept health professional referrals but you don’t need a referral to register for the Think, Eat and Move program. You can easily sign up online here.
The Think, Eat and Move Program is free of cost for participating adolescents and families.
We welcome and accept registrations year-round, with programs kicking off every few weeks. Our friendly team will give you a call to provide further details once you have registered.
The Think, Eat and Move program runs for eight weeks. Each week there is an online learning session to complete which will usually takes between 20 -40 minutes. There will be a phone coaching appointment with a TEAM program coach every week for up to 30 minutes.
Throughout the program there are various targets to complete. Some of these targets will only require slight changes to your daily habits and others may require more time and planning. The targets chart received before the program outlines all the targets set for the program, so there is plenty of time to plan the activities.
The TEAM program has been developed by qualified health professionals, in accordance with the clinical practice guidelines for the management of overweight and obesity in Australian adolescents. Clinical guidelines emphasize the importance of multicomponent lifestyle interventions focusing on the program principles of nutrition, physical activity and behaviour change. The program content aligns with all current Australian guidelines and recommendations including National Health and Medical Research Council Australian Dietary Guidelines and the Australian 24-hour movement guidelines for children and young people.
No, but it should be an adult (aged 18+) who lives with the young person and is responsible for their food planning, preparation and routines at home. Foster carers, aunts and uncles, grandparents etc. who are caring for a young person are welcome to participate in the program in the parent/carer role.
Think, Eat and Move is currently only available in English.
The Better Health Company designed and developed the Think, Eat and Move program for Australian communities and continue to facilitate program implementation across Australia. Better Health Company works with a diverse range of partners and stakeholders to enable effective programs, training and resources to be implemented in local communities. To find out more about The Better Health Company, please visit
The weekly phone coaching calls are an important part of the program as they give adolescents and parents/carers the chance to ask questions and discuss challenges and successes throughout the program. Your TEAM program coach will be able to provide support and advice to help you to get the most out of the program.
The TEAM program coaching calls are scheduled in 30-minute appointment blocks. Calls usually take 15-30 minutes, depending on how you’re going with the program and how much you have to discuss for the week.
A few weeks before your program is due to start, the Think, Eat and Move program team will give you a call to confirm your details and eligibility before activating your account. If you would like to have your account activated sooner, you can contact the Think, Eat and Move program team on 1300 899 736.
At the start of the program, a TEAM program coach will be assigned to you. Think, Eat and Move program coaches are health professionals such as dietitians, nutritionists, counsellors, and exercise and fitness professionals. They have been trained to support adolescents and parents/carers through all aspects of the program. You’ll get a chance to find out a bit more about your coach and ask questions during your first coaching appointment.
The TEAM coaches know that ‘life happens’ so if you cannot make your designated coaching appointment time, please give our team a call in advance on 1300 899 736 and we will try to find a suitable rescheduled appointment slot for the week. Please be aware, this may mean a coaching call with a different health coach. If there is no available time suitable within that week, your TEAM coach will combine the content, learnings and targets for the following weeks call.
If you miss a week of the program, don’t worry! When you can, complete the next online session and do your best to participate in your next scheduled coaching appointment.
Your TEAM coach will be able to support you and provide advice to help you get back on track.
Yes, and we love a good meme. Please find our Instagram page here our coaches and team would love for you to follow.
Support is available for IT issues via the TEAM coaches and Better Health Company team, Monday to Friday between 9am and 5pm. Please call 1300 899 736 or visit our live chat widget in the bottom corner of the website.

If you have issues outside of these hours, please use the ‘contact us’ section at to tell us about your issue and we’ll get back to you during the next business day.
To participate in the program, you will need access to a device that has a stable internet connection. If you don’t have a laptop or personal computer, you can also access the program through a tablet or smartphone. The TEAM program performs optimally with an internet connection that is capable of downloading and streaming videos. If your connection is weak or slow, consider whether you can complete the sessions at a friend or family member’s house, or the local library. Recommended web browsers include: Google Chrome, Mozilla Firefox version 3 or higher, Apple Safari version 4 or higher, and Microsoft Internet Explorer version 9 or higher.
The Think, Eat and Move program weekly sessions can be viewed using smartphones and tablets, however, for optimal speed and functionality, it is best to use a laptop or personal computer.
Once you have submitted a survey, you will not be able to change your response(s) via the website. If you input an incorrect value or want to change an answer, please call the Think, Eat and Move program on 1300 899 736.
Not to worry! If you’ve completed each page and activity within the online session and it’s still coming up as incomplete, let your coach know during your next call and they can mark this as completed on their end. Similarly, if you’ve completed a survey and it’s coming up as incomplete, just let your coach know -they can have a look at your account and see what is happening.
You will receive a welcome pack with program resources before the program starts. You should receive a text message with the courier tracking information when your packs are on their way. If your pack has not arrived, you can look it up on the courier’s website, or call the Think, Eat and Move program on 1300 899 736 to find out when it is likely to arrive.
If you are unsure of the program’s suitability for yourself, please call the Think, Eat and Move program team on 1300 899 736 to discuss your medical conditions further.
You will be required to complete a medical questionnaire at the start of the program to inform us of any existing medical conditions.
That is not a problem. The Think, Eat and Move program will encourage you to try a variety of foods from different food groups throughout the program. If any of the foods recommended in the program aren’t suitable for you, you can substitute them with foods that you can eat. When you start the program, your TEAM program coach can discuss this with you in more detail.
We will ask you to answer a series of questionnaires on your account. This information will be securely stored in accordance with the Australian Privacy Principles (2014). The information you give us is used for reporting and evaluation of the program. When this happens, it is anonymous, so you cannot be identified. Click here to view our Privacy Policy.
“I think the program was very helpful in regards to guiding me on how to live a healthier lifestyle and help take care of myself effectively. I loved taking part in online sessions, having time to talk to my coach and feeling better about myself once I had achieved the goals. I also really liked how they would provide examples of meals you can eat or things that you can do for meals.” – Participant, NSW

“Overall, I feel like this program has helped me very well emotionally and physically, and maybe even helped me to stop procrastinating so much as I used to. This program is epic!” – Participant, NSW

“The biggest impact has been motivation. When we started this program, I thought it was mostly about weight loss, but it’s not. If you try you can lose weight, if you try you can gain weight, but motivation is more important because it’s life-long. If he believes and maintains this motivation, it is good for his adult life and good for the next generation. It’s a very long-term goal. This is, I think, the most important thing I learnt from this program.” – Mother of participant, NSW

“Our coach was supportive, understanding of our family’s needs and very flexible and accommodating. I cannot thank her and the team enough it has been a very rewarding and positive experience for us.” – Mother of participant, NSW

Our programs are delivered at a broad population level. Whilst the programs do not specifically target Aboriginal and/or Torres Strait Islander families, our program facilitators complete culture competency training to understand and be considerate of personal beliefs, culture, and individual circumstances when supporting families throughout the programs.

BHCo continues to look at further opportunities to review the structure and content of our programs to best support all Aboriginal and Torres Strait Islander communities.

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